Guest Name : Mr. Kenneth Chipala - Feb, 2019
Country : Zambia
Treatment : Hip Replacement
Hospital Name : BLK Super Speciality Hospital New Delhi
Good afternoon Shalini,
Hope you are fine back there in New Delhi. My wife and I travelled back safely home last November from India.
Now coming to the feedback from me concerning the Medi Connect India services.
1. Yes, the medical travel professionals gave us adequate information and assistance that enabled us make our medical and travel arrangements without any problems.
2. Yes, the transfer representatives performed their duties professionally as there were no problems on our arrival and departure days.
3. The hotels we stayed in were fine though we had a challenge in terms of finding the type of food that we are familiar with. However, the hotel staff tried their best to prepare meals that were close to what we preferred. The accommodation costs were close to what we had expected as our Team Leader, Madam Shalini managed to get us discounted room rates.
4. a. Dr Ishwar Bohra - Both my wife and I were impressed with the professional manner he handled my case. He was able to explain to us what to expect from the surgery. He also ably handled the challenges that arose after the surgery and readily listened and respected our views concerning the way forward, which fortunately worked out well.
b. BLK Speciality Hospital. My wife and I were impressed with the state of the art equipment/facilities we found at the hospital and advanced technology used in the treatment of patients.
5. As indicated earlier, your Medical Tourism Team was professional and excellent in handling all our travel related requirements.
6. I can happily testify that our engagement of Medi Connect India, made our search for medical treatment very smooth and easy in the shortest possible time considering that that my conditions was critical and required attention as quickly as possible. In under 14 days after engaging Medi Connect India, all the travel and surgery arrangements were finalised.
7. Lastly, my wife and I are extremely grateful for the manner in which everything was handled by your Team, starting from the time of first contact, time of my surgery and recovery period, and time of departure from India. Everything went on well. We thank you for your hospitality and everything that you did to make our stay in India memorable. Please continue with the same professional spirit with which you carry out your duties. God bless you and best regards to all at at Medi Connect India.